Job Description

Position Title: Assistant Operations Manager

Department: E-Commerce

Location: Marine Lines, Mumbai.

Job Summary:

The Assistant Operations Manager supports the overall efficiency and effectiveness of e-commerce operations. This role ensures smooth order fulfilment, inventory management, logistics coordination, and cross-departmental collaboration to deliver a seamless online shopping experience and achieve operational goals.

Key Responsibilities:

1. Inventory and Order Fulfilment

Monitor stock levels to maintain accurate inventory records and prevent shortages or overstocking. Oversee the end-to-end order processing cycle -- including picking, packing, and shipping -- to ensure timely and accurate fulfilment.

2. Logistics and Shipping

Coordinate with shipping carriers and logistics partners to manage deliveries, resolve shipping issues, and ensure cost-effective transportation. Assist in negotiating shipping rates and maintaining strong vendor relationships.

3. Customer Service Support

Collaborate with the customer service team to address inquiries, resolve order-related issues, and ensure a positive online shopping experience. Implement process improvements to enhance customer satisfaction and reduce service issues.

4. Cross-Functional Collaboration

Work closely with warehouse, marketing, IT, and customer service teams to align operations with business strategies and promotional activities. Support implementation of operational initiatives to meet performance targets and company goals.

5. Operational Efficiency & Continuous Improvement

Identify bottlenecks or inefficiencies in e-commerce operations and propose actionable solutions. Assist in developing and optimizing standard operating procedures (SOPs) to improve productivity and accuracy.

Qualifications:

Bachelor's degree in Business Administration, Supply Chain, or related field. 5-7 years of experience in e-commerce operations, logistics, or inventory management. Strong analytical, organizational, and communication skills. Proficiency in inventory management systems, ERP tools, and Microsoft Office Suite.
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person