Job Description

Job Title : Asst. Manager Chat Ops Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working BUK & BX - All locations We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Introduction: . This role will be responsible for managing a team of 15-18 frontline colleagues and be responsible for their performance metrics . To manage an Operations team working towards pre-defined Objectives . Assist the AVP and key stakeholders in Barclays 360 with key data insights and advise actions basis the analyzed data. What will you be doing . Managing Operations Team . Ensure timely delivery of all relevant SLAs . Answer queries raised by the Client & PBs related to the Operations . Weekly Update on performance levels to the stakeholders . Address administrative issues arising out of day-to-day working . Keep the AVP regularly updated of any developments relating to the performance all performance metrics, updates received and queries from Clients What we\'re looking for: . Familiar with Operating Systems (Windows 98/95/2000/NT) . MS Office Application Suite (Preferably Word, Excel & PowerPoint) . Excellent verbal and written communication skills . Experience of working in MI environment Skills that will help you in the role: Proven track record in the production and delivery of detail and high level business reporting to key stakeholders (responsibility not just involvement in the process) . Demonstrate an in depth knowledge and understanding of data analytics to interrogate data, and produce quantities and quality management information to allow key stakeholders to make informed decisions. . Ability to articulate the problem to different segments of stakeholders within Ops and Tech . Knowledge and experience of using Excel, Power points, Business Objects tools and Tableau to design, update and maintain robust reports and associated processes . Demonstrate an in-depth understanding of regular reports and have the ability to support internal and external customers in all MI reporting requirements . Participate in identifying opportunities to drive process improvements, making recommendations to implement and deliver efficiencies within the team . Demonstrate the ability and confidence to seek clarification to ensure a complete understanding of business reporting requirements . The successful candidate will have excellent command of the English language with strong written and verbal communication skills and will be able to communicate effectively across all levels and stakeholders . Highly numerate with analytical problem solving ability and the ability to perform deep dive and root cause analysis when required. . Be familiar with the criticality and visibility of the management information and be comfortable with the methods of preparing and the production of MI . Experience of service delivery to external customers (not necessarily banking) and senior stakeholders The ability to prioritise and work under pressure, with both the quantity and quality of work being produced to a consistently high standard. Candidate also needs to understand the big picture. . Accuracy and attention to detail will ensure that they are able to avoid repetition and minimise the risk of human error. . Strong communication & Written skills at all levels . Quick learner and polished style 100% Team player with strong organisational skills Demonstrate respect, integrity, excellence, stewardship and service Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency, and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise, and resources to make a positive difference. Stewardship We prize sustainability and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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