Job Description

Role Overview

The role demands someone who can run the clinic operations smoothly, ensure strong patient experience, manage the team, and drive monthly revenue targets. Skin & hair clinic experience is preferred but not mandatory if the candidate understands sales, operations, and customer handling well.

Key Responsibilities1. Clinic Operations

Oversee daily functioning of the clinic - patient flow, appointment scheduling, hygiene standards, inventory checks. Ensure all treatments are delivered following clinic protocols and safety guidelines. Coordinate with doctors, therapists, and front desk for smooth workflow. Maintain equipment readiness and raise service/repair requests when needed.

2. Sales & Revenue Management

Achieve monthly revenue and treatment sales targets across Hair, Skin & Slimming verticals. Guide front desk and counsellors on lead conversion, cross-selling, and upselling. Monitor enquiries from calls, walk-ins, social media, and follow-up pipelines. Ensure accurate billing and maintain daily MIS reports.

3. Team Management

Supervise front desk, technicians, therapists, and support staff. Conduct weekly team meetings to review performance and close operational gaps. Train team on service standards, grooming, communication, and treatment knowledge. Maintain discipline, attendance, roster planning, and conflict resolution.

4. Customer Experience & Retention

Ensure every patient receives a premium, professional, and transparent experience. Handle escalations and provide solutions promptly. Build long-term relationships with clients and encourage repeat visits. Maintain clinic's reputation through Google reviews, feedback collection, and consistent service quality.

5. Compliance & Reporting

Ensure adherence to brand SOPs, hygiene protocols, safety standards, and documentation processes. Submit daily/weekly/monthly performance reports to regional/corporate team. Maintain confidentiality of patient records and sensitive information.

Key Requirements

Bachelor's degree in any discipline. 2-5+ years of experience in clinic management, retail, hospitality, wellness, or similar customer-facing roles. Strong communication and leadership skills. Ability to handle sales targets and high-pressure situations. Good understanding of operational management, customer handling, and staff supervision. Comfortable working on weekends (weekly off on weekdays).

Preferred Skills

Knowledge of dermatology / hair treatments (PRP, GFC, Laser, HydraFacial, etc.) is an added advantage. Experience with CRM tools, billing software, or clinic management systems. Ability to manage both patient experience and business KPIs effectively.

Why Join Advanced GroHair & GloSkin

Fast-growing multi-city brand with structured systems and strong training support. Opportunity to lead a high-performing clinic team. Performance-based growth and incentives.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person