Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Key Responsibilities
Reporting into the Senior Service Delivery Manager - a key stakeholder - and working closely to deliver goals
Ensures that Service Delivery work meet the agreed quality standards of documentation and reporting
Assists in problem solving of issues and undertakes the development and deployment of preventative maintenance procedures
Adds to continuous service improvement by maintaining standard methodologies and knowledge repositories.
Performs all technical aspects to supports infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms
Responsible for troubleshooting capacity and availability issues, various moves/adds/changes
Contribute to creation of technical design/implementation documentation
Participates in test planning and execution
Fix infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc
Recognise opportunities to embrace innovative technologies
Interact with members of other technical teams to ensure customer issues are dealt with thoroughly and effectively
Create draft knowledge management articles for QA with resolutions and workarounds
Record, track and update call information on a service management tool
Handling escalations and solving problems including major incidents and high priority calls
Ensure robust process and check points followed to make sure asset management work meet the agreed quality standards of documentation and reporting.
Ensure the quality and timely repair of the devices as per the warranty guidelines.
Plan and support streaming events
Perform core technical duties to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms.
Participate in troubleshooting capacity and availability issues, various moves/adds/changes, server software installation and configuration.
Minimum Qualifications
Practical application using Agile or other rapid application development methods
Prior experience performing as an Engineer within a product engineering organisation
Specific technical knowledge of Windows and/or IOS
Expert Active Directory and Group Policy knowledge
Expert Windows OS skills and knowledge
Expert MAC OS skills and knowledge
WSUS patching and remediation experience.
Excellent Android/Apple iOS skills and experience with MDM and JSS
Expert Knowledge of Office 365 centralized deployments and release management
Basic knowledge of corporate network topologies
Basic knowledge of Firewalls and VPN technologies
Experience in use and support of EUC applications and enterprise EUC management toolsets
Experience of deploying and support of desktop images and applications to enterprise managed EUC estates
Preferred Qualifications
University Degree in Computer Science, Information Systems, or another related field
Microsoft & Apple accreditations
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required