Job Description

: Voice Process Associate (Inbound Calling)OverviewWe are hiring highly motivated and customer-focused individuals for the role of Voice Process Associate specializing in Inbound Calling for our CRT (Customer Relations Team) process. This is an excellent opportunity for both Freshers and Experienced candidates to start or grow their career in the BPO/ITeS industry.Process: CRT (Customer Relations Team) - Inbound CallingLocation: Navi MumbaiExperience: Fresher or Experienced candidatesQualification: Graduate (Any Stream)Shift: Day ShiftGender: Male/FemaleCompensation & BenefitsStarting Salary (In-Hand): - 16,500 per monthAnnual CTC (Cost to Company): Up to - 3.79 Lakhs Per Annum (LPA)Responsibilities- Handle high-volume inbound calls from customers regarding their queries, concerns, or service requests.- Provide accurate, valid, and complete information by using the right methods/tools.- Resolve customer complaints and issues efficiently and courteously, ensuring customer satisfaction.- Maintain detailed and accurate records of customer interactions and transactions in the system.- Adhere to the company's policies, procedures, and quality standards at all times.Mandatory Skills & RequirementsLanguage Proficiency: Excellent command over Hindi and English (both verbal and written communication).Communication: Strong active listening, clear speaking, and professional phone etiquette.Customer Focus: A passion for helping customers and a commitment to providing high-quality service.Basic Computer Knowledge: Ability to navigate computer systems and applications effectively. (ref:updazz.com)

Skills Required