Job Description

Job Summary:
We are seeking a dynamic and seasoned HR leader to head the Human Resources function for our mid-sized international BPO. The position holder will be responsible for shaping and executing HR strategy aligned with business goals, driving organizational culture, and managing end-to-end HR operations across multiple locations in India. The role demands strong people leadership, business partnering, and the ability to operate effectively in a US shift environment.
Key Responsibilities:
Strategic Leadership

• Lead the HR function across all locations, aligning HR initiatives with business strategy.
• Act as a trusted advisor to senior leadership on organizational design, HR policies, processes, workforce planning, and talent strategy.

People Management

• Directly manage and mentor a team of 3-5 HR professionals.
• Foster a high-performance HR team culture with a focus on accountability, learning, and collaboration.

Talent Acquisition & Management

• Oversee recruitment strategy for volume and lateral hiring, especially for night shifts.
• Implement robust onboarding and employee engagement frameworks.

HR Operations & Compliance

• Ensure timely execution of payroll, compliance, and HRIS management.
• Maintain compliance with labor laws and global BPO standards.

Learning & Development

• Identify training needs and collaborate with L&D teams to build learning roadmaps.
• Champion career development and succession planning.

Employee Relations & Engagement

• Maintain a healthy work culture with a focus on retention and motivation.
• Manage grievance redressal, employee connect programs, and feedback mechanisms.

Performance & Reward

• Drive performance management cycles (goal setting, appraisals, feedback).
• Benchmark and implement compensation strategies.

Desired Candidate Profile:

• MBA in HR from a reputed institution.
• 10+ years of progressive HR experience with at least 3 years in a leadership role.
• Proven track record of leading HR in a BPO/ITES setup, preferably in international night shift operations.
• Strong understanding of labor laws and HR compliance in India.
• Excellent communication, stakeholder management, and analytical skills.
• Comfortable working during US business hours.

Why Join Us?

• Lead HR for a growing, global BPO organization.
• High-visibility role with strategic impact.
• Dynamic work environment with a focus on innovation and people-first culture.
• Both Side Cabs - pick and drops
• US Shift (7 PM to 4:30 AM)