Job Description

Job description
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance


If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further


To provide support to the First Level leadership teams as well as all frontline staff of iWPB Distribution and drive appropriate use of process consulting framework, tools and governance while maximizing use of known best implementable solutions. Lead and guide the team leaders in implementation and execution of the laid down operational processes and ensure seamless execution & delivery. Champion End-to-end delivery of proposed iWPB Operational/Streamlining initiatives and other projects from time to time as directed by the region or Group. Be instrumental in including re-design, re-engineering and on-going improvement and deployment to ensure standardized and efficient processes.


The jobholder needs to drive initiatives for improvement in operational process and aid branches to enhance customer service standards. This also includes managing, collating and preparing timely submissions (external and internal stakeholders) ensuring First Time Right.


Additionally also manage actions emanating from various audits (FLOD/SLOD/TLOD/External) First Line of Defense, Second Line of Defense and Third Line of Defense, RBI/STAT/Concurrent Audit etc


The jobholder will handle key and critical actions for operational processes and ensure compliance with regulations & policies

Principal Responsibilities

To develop and implement operational and service processes to maximize network productivity in line with the group direction Ensure implementation of group strategy to maintain regional synergy Coordinating training requirements PAN India and drive business led training approach A good & thorough understanding of HSBC processes & knowledge of products and services offered by iWPB Drive implementation actions emanating out of key projects across branches Managing Internal Stakeholders- All iWPB teams & Branch staff External - Vendors and Regulators Anticipating customer needs and working with sales team to respond appropriately Supporting frontline to ensure minimum customer complaints Developmental & coaching intervention for the branch staff Working with frontline staff and other business partners to coordinate initiatives for the frontline Manage, develop and coach all branch staff for operational requirements Participate in various projects as a member of Project Working Group (PWG) along with other stakeholders Display high standards around HSBC values and behavior Support the recruitment of new members into the team, based on Bank standard process Ensure Operational Effectiveness & Controls Assist Distribution team in driving initiatives which require operational support Conduct trainings vide calls for implementation of coaching framework Maintain DIB. Conduct Timely Annual Review of the DIBs responsible and assigned Requirements
Minimum Requirements of the role will be University Graduate (BA/BSc or BCom) Proven ability in productivity enhancement Proven adherence to controls and compliance with no significant breaches Expertise in bank's systems and processes Experience in customer relationship management Sound problem solving skills Knowledge of bank and operating platforms. Industry and sector knowledge. Knowledge of service techniques and models Excellent interpersonal & communication skills. Planning and organising skills Analytical skills & Problem-solving skills

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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