Job Description

Job Requirements
About the Role
Are you passionate about empowering teams through impactful training? As an Associate Training Manager at IDFC First Bank, you'll lead engaging sessions that blend process expertise with soft skills mastery--shaping confident, customer-ready professionals. If you love creating learning experiences that drive performance, this role is made for you!
Key Responsibilities
Primary Responsibilities

• Deliver process and soft skills training for new hires and existing staff.
• Design training content and conduct refreshers based on performance metrics.
• Measure training effectiveness and drive continuous improvement.

Secondary Responsibilities

• Collaborate with cross-functional teams for smooth rollout of updates and new launches.
• Stay updated on products and processes; act as a subject matter expert.

What We Are Looking For
Education

• Graduate in any discipline from a recognized university.

Experience

• Minimum of 5 years of relevant experience in training, preferably in customer service or contact center environments.

Skills and Attributes

• Excellent verbal and written communication skills.
• Strong content creation and facilitation abilities.
• Ability to multitask and manage multiple training programs simultaneously.
• Analytical mindset to assess training impact and identify improvement areas.
• Collaborative approach with internal and external stakeholders.

Skills Required