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Job Title - Associate Training Manager
Place of work - Mumbai
Business Unit - CDC
Function - Training
Job Purpose:
This role will have dual responsibility. They will have blended role between process and soft skills trainer. They will be conducting end to end training, supporting agent from new hire, on job training and on floor training on updates, changes and refreshers. They will also conduct soft skills interventions on Voice, Emails and Chat processes
Roles & Responsibilities:
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