Job Description

Role & responsibilities :
The

Associate Trainer

will be responsible for delivering

refresher sessions,

floor coaching, and performance-improvement trainings for

telecallers involved in substitution medicine

sales. The role requires a pharmacist background, strong communication skills, and the ability to convert product/process knowledge into effective customer conversations.

Conduct refresher and OJT trainings

on

substitution selling, customer handling

, and call-quality improvement.

Collaborate with Quality Analysts

to identify error patterns and create targeted coaching plans. Ensure accurate and

compliant medicine substitution as per doctors prescription

, patient profile, and internal guidelines. Deliver product-related medical knowledge sessions to

boost team confidence

in

substitutions

.

Provide 1:1 coaching for bottom-quartile agents

and track post-coaching progress. Support new hire batches during nesting by reinforcing soft skills, sales ethics, and process adherence.

Maintain training logs, feedback sheets,

and progress reports to measure session effectiveness. Participate in

call calibrations

and suggest process improvements based on recurring challenges.
Required Qualifications

B.Pharm / D.Pharm

or equivalent pharmaceutical qualification (mandatory)

2-3 years of experience in telecalling, customer service, or sales within a pharma/healthcare environment

Experience in

substitution selling or generic medicine p

romotion (preferred) Strong understanding of drug categories, dosage forms, and

brand generic mapping

Excellent communication

and interpersonal skills Ability to conduct engaging and

motivational training sessions

Proficiency in

MS Excel, PowerPoint, and call-monitoring tools

Job Type: Permanent

Pay: ₹30,000.00 - ₹34,500.00 per month

Benefits:

Provident Fund
Work Location: In person