Job Description

Role Purpose:

Responsible for conducting trademark research and analysis on the Internet, specialized databases, and other sources as necessary to produce quality research reports for CompuMark clients. Responsible for finding and reporting valuable, relevant information which aids in the client's decision-making process regarding trademark availability. Responsibilities may also include processing trademark data information to prepare for input into CompuMark's trademark databases that are used directly by customers as well as internal personnel for creating trademark research reports for customers. Data processing includes updating, editing, and creating new trademark records for input into CompuMark databases.

Responsibilities:

Completes trademark research reports:

Analyzes research requests and develops an effective search strategy based on trademark, goods similarity, and international classifications, as well as product scope. Formulates queries using various search engines such as Google and CompuMark proprietary databases, to retrieve pertinent references that show potentially confusing or infringing uses of device and word trademarks, domain names, and/or business names. Analyzes data retrieved and selects the most pertinent references for inclusion on trademark research reports for delivery to customers. Works with mentors to ensure research approach results in high quality trademark research reports. Provides internal feedback and recommendations to management on opportunities to improve quality or processes. Completes trademark research reports or other assignments in a timely manner according to the turnaround schedule promised to the customer or internal deadline.

Completes trademark data editing:

Prepares and edits trademark records by applying indexing to the design and word elements of trademark records being created or updated. Proofreads trademark data editing where necessary to ensure accuracy of data entry Assists in the downloading of data from external sources (PTO databases and other trademark industry sources) and prepares this information for input into CompuMark databases Delivers high quality trademark records by ensuring completeness, proper data structure, and timeliness of trademark record updates Provides internal feedback to management on opportunities to improve data quality or processes. Assists in resolving routine data entry and system problems

Successfully completes applicable training to learn all job-relevant systems and information which may include: Trademark Fundamentals, Introduction to Products, Overview of the Customers, Search and Watch Hit Selection, Query Strategy, Introduction to OPSi, Web Analyst Training, Device and Trademark indexing training, Introduction to CompuMark applications such as TIPSi, IRIS, Web204, M204, and other production systems, and other specialized database/process training.


May provide customer service support through the following means:

Answers internal questions regarding trademark research report results to colleagues internally via written communication, in person, or over the phone Follows through on client inquiries with the appropriate Team Leader, Manager and/or other appropriate department/team member. Manages daily production including completing all assigned trademark research tasks according to expected delivery time frame

May participate in workflow distribution to the team and review orders placed to ensure accuracy. Ensures search reports, watch reports, and data editing tasks are being completed within the timeframe promised to the client or internal deadline.


Supports team and contributes to team objectives for all fundamental activities including research and customer support.


Maintains an active understanding of the intellectual property (IP) industry and online research, and grows knowledge of relevant technologies/services/industry events to improve personal skills and gain a better understanding of customer needs.


Performs additional duties as required.

Required Skills and Experience:

0 -1 year experience in a business/customer focused environment. High proficiency in Internet searching utilizing search engines. Must possess analytical & problem solving skills and a high attention to detail. Strong evaluative skills, critical thinking, and good judgment Ability to multi-task and balance priorities and shifting deadlines. Strong communication (oral and written), organizational and interpersonal skills. Knowledge of Microsoft Office products (Word, Excel, Outlook & Internet). Ability to work independently as well as within a team. Fluent in English

Certification / Education:

Bachelor's Degree or equivalent work experience required.

Behavioral Competencies:

Positive energetic approach Focusing on Customers Driving Results Bias toward helpful action Self-management

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.