Job Description

Associate

=============


Chennai
2.5-5 Years
INDIA

(Posting).

: ServiceNow Developer

Candidate should have good Admin/Configuration/Development level knowledge of:-


Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

User Administration: - Creation of user, roles, assignment groups.


Reporting: - Import or export of data.


Development of Form Customization, Business Rule, Client Script.


Understanding of ITIL Concepts.


Creating Service Requests

Hands on experience with client scripts and business rules.


Content Management: - developing ESS page.

Hands on with UI Actions / UI policy / Access Control Lists, etc.


Overview of integration:- LDAP integration and Overview of Web-services.


Use of Record producers to create Incident and Problem.

Update sets to move customization from Dev. to Production Instance.

Workflow editor to design workflow of various modules and for triggering of various events.

Content Management: - developing ESS page.

Writing various Server side scripts using Script Includes.

Configured License Management module for necessary Compliance check.


Used ACL s for controlling the security mechanism in Service Now

Domain Separation and designing the Process and data flow within various domains

Experience with Web technologies/AJAX

Developing Composite Service Requests within Service catalog Module

Experience in different Integrations using web-services / MID Server, etc.

Configuring complex reports


Understanding and debugging of system logs



Required Skills :

ServiceNow development experience

Core Applications (Incident / Request / Change / Problem)

Service Portal

CMDB

Expert in JavaScript


System integration experience using web services and other web-based technologies

such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup

and Integration of ServiceNow to Other Applications

Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

Experience with working on email notifications in ServiceNow.

Experience presenting and conducting demo reviews with client stakeholders

Proficiency working with Update Sets and Scoped Applications

Knowledgeable about ServiceNow Development Best Practices

Minimum ServiceNow CSA certified.

ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To ensure that calls/ chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks & shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Cloud Services-SERVICENOW-TECHNICAL CONSULTANT

Auto req ID

1565855BR