Job Description

:
Responsible for documentation and trending results to identify improvements as well as conduct quality review of production staff. Works with management to identify and address quality and service improvements. Provides consistent evaluation of customer service model for each production staff assessment completed. Apply accurate program knowledge to assess the quality and accuracy of inbound and outbound customer interactions. Full knowledge of the job. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Assignments are moderately difficult, may require some judgment in resolving issues or in making recommendation. Requires general instructions on newly introduced assignments. Typically requires a minimum of 2-4 years of related experience.