Job Description

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.



Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary

The primary purpose of this role is to support SD-WAN infrastructure operations. This involves daily handling of incidents, requests, work orders and making sure system stability.


The role's responsibilities also include maintenance, lifecycle management, incident response, problem management, daily administration, and other routine care.

Roles & Responsibilities:

Core Responsibilities:

Translates business requirements and functional specifications into technical requirements that continuously improve the SD-WAN service in terms of capability and reliability. Support and maintain SD-WAN infrastructure. Participates in SD-WAN related projects and operational support. Closely work with the engineering teams in troubleshooting and fixing network issues in SDWAN Infrastructure.

Years of Experience:

2 years of experience supporting a large enterprise network. 2 years of experience configuring and troubleshooting routing protocols including BGP and OSPF. 2 years of experience configuring and troubleshooting QoS, traffic shaping, and WAN transport technologies.

Education Qualification & Certifications (optional)

Required Minimum Qualifications

:

Bachelor's degree in computer science, CIS, or related field or equivalent work experience. CCNA/CCNP/Equivalent certified - Mandatory.

Skill Set Required

Primary Skills (must have)

Hands on experience on Cisco Router, Switches, Palo Alto Firewalls, F5 Load Balancers. Hands on experience on ARUBA Wireless. Handling and following up with Internet service provider issues. Troubleshooting ISP issues, Site issues. Troubleshooting store related Network infrastructure issues. IP Routing fundamentals Routing protocols - EIGRP, BGP/iBGP/eBGP Hands on experience on BMC Remedy or equivalent ticketing Tools Added advantage - Experience on Aruba switches. Familiarity with technologies from leading network infrastructure vendors such as Arista, Aruba, Cisco, Fortinet, Juniper, Palo Alto, and Silver Peak.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.