Job Description

Who are we?

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At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

This role will be based out of Bangalore, reporting to the BLR Team Leads. The individual will be responsible for managing BAU activities, maintaining environments, and supporting any additional services we provide.

Responsibilities & Deliverables:

Engaging with our internal and external customers to resolve customer issues Engaging with peers in other product groups to resolve issues that span multiple products


Working closely with other functions, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement.


Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay.

Required Experience:

MBA Finance or equivalent


Any financial certification will be an advantage


Should be very good at analytical and problem solving skills.


Any technical certifications will be a plus.

Mandatory Soft Skills:

Should be fluent in English.


Good oral and written communication skills


Aspires to learn, Fast learner


Possesses right attitude and is a team player


Displays very good trouble shooting skills


We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

Flexibility:

Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:

Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.


Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

ESG:

Benefit from paid time off for volunteering and donation matching.

DEI:

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:

Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition

: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.





Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.


Be unique, be exceptional, and help us make a difference at Finastra!