Job Description

Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL's Data Management product lines include Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com

About the Role
We're hiring a hands-on Technical Lead based in Bangalore to drive modernization efforts across Contact Center Technologies and Telephony infrastructure. This role blends deep technical expertise with strategic leadership, requiring someone who can architect scalable systems, write production-grade code, and communicate effectively with both engineering teams and senior stakeholders.
You'll collaborate with global Automation and Engineering teams to design cloud-native solutions, modernize legacy platforms, and mentor engineers. Your work will directly impact customer engagement systems used at enterprise scale.
Key Responsibilities
Architect and build scalable, secure cloud-native applications using Python and Microsoft Azure (AKS, Functions, Logic Apps, etc.)
Lead modernization of telephony infrastructure and contact center platforms, integrating with enterprise-grade tools and APIs
Translate business requirements into technical designs and prototypes, balancing innovation with delivery timelines
Implement secure development lifecycle practices including threat modeling and OWASP Top 10 compliance
Design and maintain SSO integrations with Microsoft Entra ID (Azure AD) and other identity providers
Conduct code reviews and enforce engineering best practices (SOLID, design patterns, TDD/BDD)
Optimize system performance, reliability, and cost through architectural improvements and observability tooling
Collaborate with product managers, architects, and business leaders across time zones to align technical solutions with strategic goals
Mentor junior engineers and foster a culture of technical excellence and continuous learning
Communicate technical concepts clearly to both engineering teams and executive stakeholders
Qualifications
Required Qualifications
Experience & Skills
5+ years of professional software development experience (Python preferred)
3+ years designing and deploying solutions on Microsoft Azure or Google Cloud Platform
3+ years with Kubernetes (AKS preferred), Helm, and service mesh technologies
2+ years building serverless applications (Azure Functions, AWS Lambda, or GCP Functions)
2+ years implementing SSO with OAuth 2.x, OIDC, SAML, and JWT
2+ years building REST APIs with FastAPI and Pydantic
5+ years applying secure development lifecycle practices
5+ years of system architecture and technical leadership
5+ years of Agile delivery experience (SAFe preferred)
Strong written and verbal communication skills, including stakeholder presentations
Technical Proficiency
CI/CD: GitHub Actions, GitLab CI, Azure DevOps
IaC: Terraform, Bicep, ARM templates
Git workflows and version control
API development: REST, GraphQL, gRPC
Microservices and distributed systems
SQL and NoSQL databases
Observability: Application Insights, DataDog, Prometheus, Grafana
Additional Information
Preferred Qualifications
Experience with Contact Center and Telephony platforms (Five9, Cisco, Avaya,)
Golang development experience
Familiarity with Django REST Framework, Flask, Celery
Experience with Temporal workflow orchestration
Database optimization and stored procedures
Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Open-source contributions (GitHub profile appreciated)
Relevant certifications: Azure Solutions Architect, CKAD, CKA, CISSP
Experience with HashiCorp tools (Vault, Terraform, Consul), Istio, Envoy, or message queues
What Will Make You Successful
Technical Excellence & Curiosity
You write clean, maintainable, well-tested code
You think about scale, security, and performance from day one
You stay current with cloud technologies and industry best practices
Communication & Collaboration
You explain complex systems clearly to executives and engineers alike
You thrive in cross-functional teams and elevate those around you
You engage deeply with enterprise clients to understand their challenges
Ownership & Impact
You take initiative and drive projects to completion
You balance technical rigor with business priorities
You mentor others and contribute to a strong engineering culture

Skills Required