Job Description

Designation : Software Engineer


POSITION SUMMARY


Under immediate supervision, the

Associate Technical Account Manager (ATAM) provides software implementation guidance and technical support to a portfolio of assigned Yardi clients. The ATAM develops the product knowledge and technical skills required to help clients achieve success with Yardi products; assists with software implementation, configuration, and deployment; communicates product features and best practices; and resolves typical software application issues. The ATAM builds strong tactical client relationships and strives to achieve expert-level product knowledge.

ESSENTIAL RESPONSIBILITIES

Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration. Assists with data mapping and conversion, and user training. Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks. Assists with continued software integration, maintenance, and updates in collaboration with clients. Completes assigned learning plan for the product supported. Communicates product features and best practices relevant to clients in the application of Yardi products. With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution. Collaborate with internal teams to meet client needs and maintain high-level customer service standards. Identifies ancillary products and services that align with client business and operational needs and goals. Seeks opportunities to learn more about the products and industries Yardi serves. Performs other Yardi duties as assigned. Experience professionally serving customers in a technical support, sales, or retail service role. Undedtanding of the property managemnt or relevant Yardi supported industry and best practices Working knowledge of accounting practices. Basic completene in one or more of the following areas : Microsoft operating and network system operation, relational databases and SAL / PlSQL language

EDUCATION/QUALIFICATIONS/EXPERIENCE - 1 - 4 years

Bachelor's Degree : BE / BTech (CS OR IT) , BCA , BCS , BSC-CS

AND/OR

MBA -IT/ MBA-Finance

REQUIRED SKILLS/ABILITIES

Ability to learn new concepts and Yardi programs Strong written and oral communication skills Good interpersonal skills Client-centered commitment and focus Critical thinking and problem-solving skills Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients Proficiency with Microsoft 365 desktop applications.

LOCATION

Pune, India

BUSINESS UNIT

Global Solutions

DEPARTMENT

Consulting Practices

EMPLOYMENT TYPE

Employee- Full Time