Job Description

Job Role -Call Center Agent

Location -Onsite (Augusta, GA)

Pay Rate -$17/hr + benefits

Shift Timing -Monday to Friday, between 8:00 AM to 8:00 PM EST

We at Coforge are urgently seeking a Retention Specialist for a long-term onsite assignment in Augusta, GA.

We are looking for candidates with experience in retention, sales, and call center operations.

Job description -



Promote and retain products and services. Experience in customer retention or sales. Prior experience in a call center environment is required. Deliver excellent customer service over the phone. Negotiate and process save/service order requests from customers. Interact with customers patiently, tactfully, and efficiently. Clearly explain applicable fees and adjustments to customers. Offer product and service options tailored to customer needs. Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.