Job Description

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About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.
Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.
General Summary:
We are seeking a highly skilled and motivated Technical Support Specialist with expertise in Adobe Campaign Standard, basic knowledge of Unix, and familiarity with the Zabbix monitoring tool. The ideal candidate will provide exceptional technical support to our clients, ensuring the smooth operation of our systems and applications.
Roles & Responsibilities:
Technical Support:

• Provide first-level support to Unix / windows infrastructure

Provide first-level support for Adobe Campaign Standard, addressing and resolving client issues promptly.

• Troubleshoot and resolve technical problems related to Unix systems and Zabbix monitoring tool.
• Monitor system performance and proactively identify potential issues using Zabbix.

Client Interaction:

• Respond to client inquiries via phone, email, and chat in a professional and timely manner.
• Document and track all client interactions and technical issues in the support ticketing system.
• Provide training and guidance to clients on the use of Adobe Campaign Standard and related tools.

System Monitoring and Maintenance:

• Utilize Zabbix to monitor system health and performance, generating reports and alerts as necessary.
• Collaborate with other IT team members to implement and maintain system improvements.

Documentation and Reporting:

• Create and maintain comprehensive documentation for technical support procedures, troubleshooting steps, and system configurations.
• Generate regular reports on support activities, system performance, and client satisfaction.

Requirements:
Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Experience:

• Minimum of 2 years of experience in a technical support role, preferably with a focus on Adobe Campaign Standard.

Experience with Unix systems and basic command-line operations.

• Familiarity with Zabbix monitoring tool and its configuration.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using support ticketing systems and remote support tools.
• Added Advantage: Knowledge of Python scripting.
• Added Advantage: Knowledge of SSL certificates

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