Job Description

Department
IT
Job posted on
Aug 05, 2025
Employee Type
Full-time
Experience range (Years)
2 years - 4 years
A L2 Person's job requires the assembly and installation of desktops, and laptops, and maintaining all systems up to date with upgrades and security resolutions. The standard routine is that the software section of an organization designs an application that will make the regular operations of an organization easier and much faster with the help of a support engineer. Another step is that businesses can purchase an authorized enterprise version of the software and allow the user to work on it based on the requirements.

When it comes to roles and responsibilities, the Support Technician's primary aim is to provide support to an organization's IT systems to help them meet their business goals. They ensure that all computers and networks operate efficiently with high uptime. As a desktop engineer, you will assemble and install client desktop computers and assist the end-user in securing their hardware.

We need you to have a minimum of 2-4 years of experience.

Primary Responsibilities & required skills:

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, System Administrator.


Hands on experience with operating systems (Windows, Linux/Ubuntu & MacOS)


Working knowledge of office automation products and computer peripherals, like printers and scanners


Hands on experience on working with network devices (router, switch, firewall, UTM, Server Hardware)


Well versed with ACL and OSI model and its working. Along with IP sub/super netting.


Clear concept of dynamic and static routing,


Knowledge of network security practices and anti-virus programs


Ability to perform remote troubleshooting and provide clear instructions with documentation ticket maintenance


Knowledge of Hardware and Software for the Server.


Raid and Types and application, Storage.


Knowledge of Microsoft Excel or Google Sheets


Ensure all desktops and laptops are secure from external attacks


Maintain inventory of IT assets, software's, software licenses (Inventory management, asset maintenance, record keeping, asset allocation)


Excellent problem-solving and multitasking skills


Customer centric attitude, Managing the Ticketing portal. Certifications (Preferred)


CompTIA N+ Certification or similar


CompTIA A+ Certification or Similar


Information Technology Infrastructure Library