Job Description

Job Code
JOB001793
Designation
Associate - Student Success Officer
Business Vertical
XYLEM LEARNING
Key Responsibility
1. Student & Parent Interaction o Conduct regular follow-up calls with students to track their learning experience and course satisfaction. o Collect structured feedback from parents regarding classes, services, and student progress. o Address student and parent concerns and escalate issues to the relevant academic or support teams. 2. Coordination & Activity Planning o Collaborate with course coordinators and in-charge teachers to plan and execute academic, co-curricular, and engagement activities. o Participate in weekly review meetings with in-charge teachers and the Category Manager. o Support smooth execution of centre-based and online academic initiatives. 3. NEST Exam Promotion o Create awareness among students about the NEST Exam and its benefits. o Drive student participation and ensure maximum registrations in line with assigned targets. 4. Student Categorization & Data Handling o Identify and categorize students eligible for the ISP Programme. o Maintain accurate and updated student records for ISP enrolments and participation. o Track student progress, performance, and participation across academic streams. 5. Student Conversion o Engage with students and parents to encourage progression into advanced programmes, including the ISP. o Convert eligible students into enrolments by effectively communicating programme value and benefits. o Achieve assigned student conversion and retention targets.
Location
Head Office - Kozhikode
State
Kerala
Country
India
Educational Qualification
Graduate in any discipline (Education, Management, or related fields preferred). Age
24-30
Experience
2
Salary Range
NA