Job title: Associate Student Services Purpose An Associate Student Service is an important role within sales team. Provide support and ensure proper service. This position also requires local travel and help sales teams to be more effective. They help departments implement and execute key business strategies. Duties & Responsibilities
Manage all Service Requests and Challenges at local centers
Ensure first class service experience for existing students
Be part of the Sales team and liaison with local centers for sales and services
Be able to coordinate with various departments internally to get all issues resolved and also be able work with sales team to drive registration and re-registrations
Aggressively Pursue targets set for the year
Be able to soak and manage Pressure
Reports to RM/AM/TM of locations
Will work / liaison with various departments within NGASCE to provide services to students
This position will require local travel 35% of the time
Qualification
Graduate
Experience
Minimum of 5+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
Should have strong local connect in the Geography they operate in
Be extremely service oriented and drive internal teams to provide first class experience to students
Skills & Abilities
Good written and verbal communication & analytical skills
Active listening
Negotiation
time management
Knowledge of Local language
Knowledge of computers/office software for communication and report preparation
In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030. With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University. The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation\'s prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India\'s most sought after academic community.
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