Job Description

Why Kyndryl Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you \xe2\x80\x93 not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back \xe2\x80\x93 from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way. Your Role and Responsibilities

• Familiar with basic audio-visual technologies, Microsoft Teams environment, VoIP telecommunications technologies, and networking skills.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
• Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS, Androids or Linux.
• Knowledge on iPADs, iPhones, iMac Desktops, Android Phones & Cloud Services Backups & Syncing etc.
• Familiarity with IT support tools, such as Active Directory, LANDesk, SCCM, MDM, O365 Operations & Other Softwares.
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Mozilla, Safari etc.).
• Must be able to successfully manage multiple tasks, projects, and responsibilities.
• Excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated.
• Ability to apply critical thinking skills in rendering solutions to various technical issues.
• Ability to independently learn new technology and provide instruction to others.
• Providing technical on-site, face to face VIP IT support, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
• Technical knowledge over following platforms on client devices - Windows 7 & 10, Mac Support, MS Office 2010/2013/2016/365, Skype for Business, Web based Applications, PC/Laptop builds, OS configuration, AD administration, hardware repair etc.
• Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Responsible for executive leadership and Board of Education members support tickets.
• Installs requested software on to PC and Apple devices.
• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams.
• Follows established processes and procedures, documenting work performed, including steps to resolve issues, at all times within district ticketing systems for audit and/or knowledge-based purposes.
• Reports any suggestions that may improve processes or enable more efficient support to supervisor.
• Acts as the liaison between IT and the Client Executive Office, works with rest of department and vendors to resolve technical issues.

Required Technical and Professional Expertise

• Candidate should have minimum 4+ years OF experience.
• Master\xe2\x80\x99s / bachelor\xe2\x80\x99s degree in any Stream & equivalent.
• MCSE Or CCNA Certifications ITIL Version 3 or 4 foundation Certified.
• A+ Certification required.
• Microsoft Windows certification OR Mac Certifications.
• Experience with Windows Operating Systems, Servers, and network hardware required. \xe2\x80\xa2
• Experience supporting current versions of Microsoft Windows, MS Office, and latest technologies with MDM etc.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed.
• Performs other duties as assigned by an appropriate administrator or their representative.
• Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.

Preferred Technical and Professional Experience

• The VIP Support Specialist provides critical support to the executive leadership, The position will provide technology support for executive leadership staff, specifically related to technology needs for community events, monthly meets and any other events involving executive leadership.
• The specialist will collaborate with other members of the technology team, communication team and engagement team to ensure that the technology needs are met as it relates to the planning and execution of events.
• The position will have the primary responsibility of ensuring that technology resources are deployed on-schedule to designated sites as they are required.
• VIP Support Engineer is first inline support for all Key executives in the account and needs to be mature, patient, knowledgeable, jovial, technical & witty at times.

Required Education Bachelor\'s Degree Preferred Education Technical Diploma Being You @ Kyndryl Diversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Services Delivery Squad Leader Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No