Job Description

Provide L2 support for Middle ware applications in production environments. Monitor application performance and availability using tools like Splunk, Dynatrace, or similar. Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs. Collaborate with development, infrastructure, and development teams to identify root causes and implement fixes. Perform regular health checks, log analysis, and proactive maintenance activities. Participate in deployment activities, including release validations and rollback planning. Maintain documentation for support procedures, known issues, and resolutions. Ensure compliance with ITIL processes including incident, problem, and change management. Support batch jobs, integrations, and middleware components as needed.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.