Job Description

:

Provide support for complaints, technical queries, or suggestions related to all Revvity products (Software, hardware, network, LIS), both remotely and on-site.

Support and configure instrument interfacing

with Laboratory Information Systems (LIS) and Hospital Information Systems (HIS) using industry standards such as

HL7, ASTM, or text-based protocols

. Collaborate with R&D and regulatory teams to develop next-generation IT solutions, such as middleware, remote diagnostics, predictive maintenance, and AI-based solutions. Collaborate with client IT and laboratory teams to

implement, validate, and troubleshoot

connectivity between

Revvity instruments and external LIS/HIS systems

. Analyse system requirements and integrate third-party or custom software solutions to existing infrastructures. Perform complete lifecycle management of software systems including updates, validation, and testing. Identify and resolve integration issues by analysing system test failures and conducting root cause analysis. Interface and integrate LIS/HIS software with external systems (e.g., HL7/Text-based import-export protocols). Support and Trained Internal Team for Technical queries related to Software, hardware, network when required. Be in a position to provide basic training to customers, with regards to the software solutions. Develop a deep understanding of LifecycleTM software, to support on-going training and to understand, the opportunities for localisation in Lifecycle (cut-offs, additional biomarkers, population parameter changes, local truncation limits etc). Review customer data quarterly & help team with quarterly analytics. Help with Pre-sales activities when needed. Analysis of the data / written report / recommendations for changes to MoM & cut off values..

Required Skills & Qualifications:

Master's degree in Information Technology, Computer Science, or related field. Minimum 3 years' experience in IT project management, software integration, and system lifecycle management. Excellent working knowledge of Windows operating systems. Excellent understanding of Quality Assurance life cycle, methodologies, and best practices. Excellent knowledge in medical diagnostics or public health IT environments Proficient in SQL database installation, maintenance, and troubleshooting. Hands-on experience with ASTM/HL7/Text-based integration protocols. Strong understanding of LIS/HIS systems, preferably in a healthcare/diagnostic setting. Excellent analytical, problem-solving, and communication skills. Knowledge of laboratory Tests and protocols in a diagnostic context is an advantage. Non?Technical Skills Client and Service Orientation - Strong sense of urgency and accountability, focused on delivering exceptional service. Dynamic learning and trainer/coach mindset (hands?on approach) Team Spirit - Collaborates across teams and roles with positivity and empathy * Autonomy & Self-Discipline - Self-driven and able to manage time, priorities, and responsibilities proactively.