Job Description

About OakNorth

Since our launch in 2015, we've lent more than 10 billion to ambitious entrepreneurs across the UK--fueling the creation of over 40,000 jobs and 29,000 new homes. Our success is built on bold thinking and a refusal to accept "business as usual."

If you're a self-starter who loves building relationships and turning great ideas into real-world results, we'd love to meet you.

What you'll do:

+ Assist with product feature implementations, contributing ideas, completing testing, identifying potential problems + Manage ongoing relationships with partners by providing in-life management and timely query support to ensure smooth collaboration and alignment with business objectives.
+ Oversee governance processes and conduct annual reviews for all partners, ensuring compliance with contractual obligations and identification of opportunities for improvement.
+ Execute direct rate changes within the system accurately and promptly, ensuring all internal and external stakeholders are informed of updates.
+ Prepare and send clear and timely communication emails to stakeholders regarding direct rate changes, addressing any queries and ensuring transparency.
+ Implement partner rate changes in the system, coordinating closely with relevant teams to ensure accuracy, efficiency, and compliance with agreed terms.
+ Lead comprehensive yearly evaluations of products to assess performance, relevance, and alignment with customer needs.
+ Prepare detailed reports for the Asset & Liability Committee (ALCo), providing insights into balance sheet management, liquidity, and risk positions.
+ Deliver operational performance reports for the Operations Committee (OpCo), highlighting trends, KPIs, and improvement areas.
+ Compile and present Management Information (MI) for Consumer Duty obligations, ensuring the business meets FCA requirements for customer fairness.
+ Lead the preparation of the annual board-level Consumer Duty report, summarising adherence, performance metrics, and improvement actions.
+ Assess and document product fair value against defined target markets, ensuring compliance with regulatory expectations and customer benefit objectives.
+ Perform Financial Services Compensation Scheme (FSCS) partner-related calculations, ensuring accuracy and compliance.
+ Maintain and report on customer count metrics, providing trend analysis and insights for strategic planning.

What you'll bring:

+ Strong analytic skills (Must have) + Knowledge of UK Retail Saving Deposit products and experience (Nice to have)
+ Commercial acumen - strong analytical skills; you can size a market, model revenue splits, and spot red flags in a term sheet.
+ Clear communication - crisp writing and confident verbal style that adapts to founders, C-suite executives, and internal stakeholders alike.
+ Project management chops - organised, resourceful, and able to juggle multiple tasks.
+ Team spirit - collaborative, low-ego, and motivated by collective success.

Why OakNorth?

+ Impact from day one. + Room to grow - we celebrate initiative and provide clear paths for progression.
+ Values that resonate - ambition, integrity, and a genuine commitment to helping businesses thrive.
+ Ready to support and build a business that moves the needle? Apply now and let's create the next chapter together.

About Us
We're OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It's a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said 'no'. Unfortunately, all major banks in the UK were using the same computer - and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.