Job Description

Role Overview:

The Reservation Executive is responsible for efficiently handling reservation requests from the in-house Sales Team and external travel agents through phone, email, and other booking platforms. The role includes accurately entering booking information into the system, maintaining updated room availability status, and supporting the achievement of monthly sales and revenue targets.

Key Responsibilities:

Handle and process reservation requests received from the in-house Sales Team and travel agents through phone, email, or online platforms promptly and professionally. Accurately enter and update booking details into the reservation system to avoid discrepancies. Maintain and regularly update room availability and vacancy information, and communicate these updates to the Sales Team to ensure smooth booking operations. Contribute to meeting monthly revenue and sales targets by creating and promoting special packages and offers to boost room sales. Process reservations for additional services requested by guests or the Sales Team, ensuring a seamless booking experience. Adhere to all company policies and procedures, as well as quality assurance and operational standards. Safeguard the confidentiality of client information and contracted rates with all partner hotels. Coordinate effectively with other departments to ensure guest needs and special requests are met. Maintain up-to-date knowledge of room rates, promotions, and policies to provide accurate information to clients and partners.

Required Skills and Qualifications:

Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and handle high volumes of requests efficiently. Proficiency in reservation systems and MS Office applications. Good interpersonal skills to liaise with internal teams and external partners. Commitment to upholding confidentiality and company standards.
Job Type: Full-time

Pay: ?10,000.00 - ?13,000.00 per month

Work Location: In person

Speak with the employer

+91 7034001992