Job Description

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Job Title - Associate Relationship Manager-HL

Place of work- Uttar Pradesh

Business Unit - Rural Banking

Function- Retail Assets

Job Purpose :

To deliver a high quality client service and customer retention

Enhance product sales and new client acquisition

Roles & Responsibilities:

-Identifying New Markets- Must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.

-To service, the leads referred by sales front/cross/selling or other channels

-To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.

-Achieve agreed individual performance targets for income generation, product sales and new client growth targets.

-Login to disbursement completion, fulfillment, counseling and handholding the customer through the entire process of sanction and disbursement

-Ensuring that customer doesn\'t become a non-starter I.E helping collections to recover EMI\'s in case of default

-Building the relationship in the Market by meeting the Local Builders, Business communities and new channels

Key Success Metrics:

TAT, operational efficiency, Cost optimization, error percentage, quality of processing.

Job Title - Associate Relationship Manager-LAP

Place of work- Haryana

Business Unit - Rural Banking

Function- Retail Assets

Job Purpose :

The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities:

• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
• Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
• Spearhead mapping of detailed household needs based on direct customer interactions
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
• Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
• Coordinate with operations officer to ensure timely and accurate data entry
• Ensure compliance as per the bank requirements

Secondary Responsibilities:

- Recommend process changes in order to improve service efficiency and quality across the branch network
- Provide support for implementation of livelihood advancement and community development initiatives.

Key Success Metrics:

Customer Acquisition targets, Cross sell targets

Educational Qualifications:

Graduate Full Time : Bachelors in Commerce / Arts / Science / Biology / Business / Computers / Maths/ Engineering / Management / any others.

Experience:

0-3 Years in NBFCs/Banking.

IDFC FIRST Bank