Job Description

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Job Title - Associate Relationship Manager-HL/LAP

Place of work- Odisha

Business Unit - Rural Banking

Function- Retail Assets

Job Purpose :

To deliver a high quality client service and customer retention

Enhance product sales and new client acquisition

Roles & Responsibilities:

-Identifying New Markets- Must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.

-To service, the leads referred by sales front/cross/selling or other channels

-To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.

-Achieve agreed individual performance targets for income generation, product sales and new client growth targets.

-Login to disbursement completion, fulfillment, counseling and handholding the customer through the entire process of sanction and disbursement

-Ensuring that customer doesn\'t become a non-starter I.E helping collections to recover EMI\'s in case of default

-Building the relationship in the Market by meeting the Local Builders, Business communities and new channels

Key Success Metrics:

TAT, operational efficiency, Cost optimization, error percentage, quality of processing.

Educational Qualifications:

Graduate Full Time : Bachelors in Commerce / Arts / Science / Biology / Business / Computers / Maths/ Engineering / Management / any others.

0-3 Years in NBFCs/Banking.

IDFC FIRST Bank