Job Description

Job Title -Associate Relationship Manager-HL/LAP Place of work - Chhattisgarh Business Unit - Rural Banking Function - Retail Assets Job Purpose : To deliver a high quality client service and customer retention Enhance product sales and new client acquisition Roles & Responsibilities: -Identifying New Markets- Must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. -To service, the leads referred by sales front/cross/selling or other channels -To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. -Achieve agreed individual performance targets for income generation, product sales and new client growth targets. -Login to disbursement completion, fulfillment, counseling and handholding the customer through the entire process of sanction and disbursement -Ensuring that customer doesn\'t become a non-starter I.E helping collections to recover EMI\'s in case of default -Building the relationship in the Market by meeting the Local Builders, Business communities and new channels Key Success Metrics: TAT, operational efficiency, Cost optimization, error percentage, quality of processing. Job Title - Associate Relationship Manager-LAP Place of work - Chhattisgarh Business Unit - Rural Banking Function - Retail Assets Job Purpose : The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities: Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities: - Recommend process changes in order to improve service efficiency and quality across the branch network - Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics: Customer Acquisition targets, Cross sell targets Educational Qualifications: Graduate-Full Time : Bachelors in Maths / Commerce / Arts / science / biology / business / computers / engineering / management / any other Post Graduate Experience: 0-3 Years in NBFCs/Banking.

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