Job RequirementsRole/Job Title: Associate Relationship Manager-GroupFunction/Department: Rural BankingJob Purpose:The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.Roles & Responsibilities:xc2xb7 Manage zoning activity to map household needs in villages and areas allocated.xc2xb7 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.xc2xb7 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.xc2xb7 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer.xc2xb7 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.xc2xb7 Maintain high collections efficiency through discipline and drive.xc2xb7 Monitor preparation of accurate documentation of loans and saving account.xc2xb7 Coordinate with operations officer to ensure timely and accurate data entry.xc2xb7 Ensure compliance as per the bank requirements.xc2xb7 Conduct field audits and customer verifications to ensure high quality of accounts.xc2xb7 Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.xc2xb7 Recommend process changes in order to improve service efficiency and quality across the branch network.xc2xb7 Provide support for implementation of livelihood advancement and community development initiatives.xc2xb7 Recommend process changes in order to improve service efficiency and quality across the branch network.xc2xb7 Provide support for implementation of livelihood advancement and community development initiatives.Education Qualification:Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management.Experience: 0 to 2 years of relevant branch banking experience.
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