Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers open more doors than others. If you\'re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Business Banking Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential. We are currently seeking an experienced professional to join the Business Banking team. Principal Responsibilities The jobholder is expected to source and manage Business Banking customers and relationships by allocating time and resources effectively to successfully win new quality business from our competitors by acting as BB Relationship Manager. The jobholder will develop and maintain a robust network of business introducers, driving revenue growth via acquisition of quality new relationships and increased referral business. Win new to Bank customer relationships by: Establishing a network with key business introducers in the local community and working in partnership with them to exchange warm introductions. Developing an effective relationship management strategy to reach prospects with international and domestic businesses. Researching the market and proactively looking for ways to differentiate and deliver real value to prospect customers. Generate new business through proactive management of shadow portfolios, building and maintaining a high quality pipeline of new income opportunities. In conjunction with management, establish strong relationships with HSBC international and domestic customers/prospects and accountants/lawyers, Trade Advisors, other international related organizations etc. Work with product partners (such as PCM, Trade, Insurance) to assess needs of international and domestic customers and offer appropriate solutions. Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements. Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities. Align to MTO and Area Operating Plans defined by the Group (Revenue, RWA, RoRWA etc.). Active cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate. Put customers first in all that we do and develop/increase connectivity and leverage customer engagement and recommendation to generate new business. Own customer engagement ensure service excellence at all times, for all aspects of any customer, prospect or professional\'s interaction with HSBC. Be an ambassador for HSBC and develop the bank\'s profile in the local business community. Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service and to drive referral business to/from other segments, customer groups, group entities and service specialists cross border Establish an effective dialogue/ working relationship with Risk Management teams in order to build a sustainable asset growth. Ensure fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling. Participate in internal and external business events, road shows and seminars as required by the business Enhance the Bank\'s image in the marketplace to build key relationships with third parties, and in conjunction with management, establish strong relationships with HSBC customers/prospects and accountants/lawyers, Trade Advisors etc. Deliver presentations/speeches where necessary, effectively presenting solutions specifically tailored to the needs of the customer and explaining the value add / benefits. Encourage referrals from a wide range of professional contacts to gain new business through recommendation Work as an integrated member of the Business Banking team. Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered all customers and proactively share knowledge, experiences and best practices with junior RMs. Live the Group Values. Act as an ambassador for the team and contribute fully to its development, effectiveness and success. Support new and existing colleagues promoting and contributing to an engagement culture. Coach and provide development support to other RMs and support officers, taking a genuine interest in their progression. Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities. Provide active feedback to seniors on process, operations, risks etc and make recommendation as to how these can be changed to secure the customer and the bank. Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk. Ensure credit and operational quality is not compromised in the pursuit of income Ensure operational losses and fraud are minimized Respond within agreed timelines to issues raised by audit and external regulators. Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting. Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Ensure all sales and prospecting activity documentation is complete to provide performance tracking and follow up future sales efforts. Liaise with direct service channels if/when appropriate to certify and deliver an outstanding service to customers. Compliance with and management of sales suitability risks and requirements Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, future sales efforts and compliance with sales and transactional suitability guidelines and requirements Requirements Qualification to a University Degree and/or training courses. Min experience of 2 years of which 1 year in Relationship Management. Proven ability in identifying and meeting customer needs through a broad range ofproducts and services. Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Good understanding of the international business trade cycle and the business processes involved when importing and exporting and ability to apply structured bank solutions to match those needs. Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues. Ability to interact with all levels of business customers. Ability to interact and build relationships with internal and external stakeholders in HSBC overseas offices and local professional community. Desirable : Balanced approach to risk management including techniques to mitigate risk. Strong knowledge of CMB\'s international proposition / product capabilities. Broad knowledge of HSBC Group capabilities. Strong analytical skills. Excellent interpersonal skills in guiding and advising other RMs on winning new business and influencing peers and junior colleagues. Ability to effectively plan and organize, with tenacity to drive through results. Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations. Additional Information Useful Link Link to Careers Site: Click You\'ll achieve more when you joinHSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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