Maintaining strong relationships with existing customer base and ensuring the highest quality of service; understanding customer's needs at various stages of the customer journey through an MPOWER loan and supporting re-engagement initiatives even after the loan is closed
Proactively identifying the right opportunities for the customer and guiding them through the appropriate products and services - taking into account their long term aspirations and goals
Owning the customer experience by delivering superior service through multiple channels (phone, email, chat, etc.) to both responsively and proactively connect with potential borrowers and applicants to help them navigate the loan process or troubleshoot issues
Collaborating with marketing and business development to nurture new relationships with leads and / or potential customers, as well as with the Credit, Servicing and Funding teams to ensure a smooth flow of customer operations and experience
THE QUALIFICATIONS:
Bachelor's degree in a related field, or higher
2-3 years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory
Must have prior experience in a sales oriented and/or targets driven environment
Passion for customer service and relationship management with an innate sense of service and empathy for others
Analytically driven with an ability to interpret and derive insights from data
Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels.
Exceptional organizational skills and attention to detail
A proficiency in other foreign / international or regional Indian languages would be a plus
Flexibility in adjusting shift hours to accommodate global customer needs, such as Daylight Savings
A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!Job Types: Full-time, Regular / PermanentBenefits:
Health insurance
Schedule:
Night shift
Supplemental pay types:
Yearly bonus
COVID-19 considerations: All the workers and Employee are taken with all the safety measurements and are completely vaccinatedAbility to commute/relocate:
Bengaluru, Bangalore - 560056, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
Bachelor's (Preferred)
Experience:
B2C Sales: 2 years (Preferred)
Financial services: 1 year (Preferred)
Sales oriented: 1 year (Preferred)
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