Job Description

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About this opportunity

The Job Role Domain Support Specialist is part of Managed Services deliveries, in line with Ericsson Operations Engine!

This Job Role is responsible for technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.

Organizational \xe2\x80\x93 wise the teams are based in the Service Delivery Units, Technical Authority!

What you will do

• Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and Field service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Typical Interfaces: Service monitoring || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
• Tools & Resources: Managed Services processes and Customer tools

You will bring

• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Experience level 1- 3 years in RAN Trouble-shooting
• Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, improved services
• KPI Analysis, Analytical and synthesis capabilities
• Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment\xe2\x80\x99s
• Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
• Basic understanding and working knowledge of Scripting
• Core and access network performance / configuration parameters and their interpretation and usage.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Karnataka : Bangalore
Job details: Domain Support Specialist Job Stage: Job Stage 3

Ericsson