Job Description

Position Summary

This position is responsible for leading the assigned Quality Assurance team to consistently achieve business results and to ensure internal/external customer/client service expectations are fulfilled.

This position will also be responsible for performing project management duties including planning, scheduling, and controlling quality assurance activities to meet performance/quality, cost, and time objectives.

Job Responsibilities
Leads, develops and coaches team: - Provides clear expectations, feedback and recognition - Participates in the hiring/selection process - Writes and conducts performance evaluations and progress reports - Handles associate relations issues

Delivers results in line with the following key metrics/accountabilities: - Development project timelines - Application quality, system uptime and system performance targets - Associate retention

Develops QA plans, test strategies and procedures.

Performs workload analysis and reviews and assesses test coverage.

Promotes a consistent testing methodology and ensures that prescribed QA practices and methods are utilized throughout the entire QA process.

Partners with QA Architect to develop and maintain standards for quality assurance methods, processes, systems and procedures, including maintaining testing tools and defect tracking tools.

Works with other senior members, managers and architect to assess/introduce/implement new quality assurance frameworks, tools and processes.

Communicates with third party vendors, end users, customers and internal product stakeholders on systems requirements, enhancements and recommendations to support business direction.

Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.

Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.

Manages expenses in line with departmental budgets and corporate business conditions.

Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.


Competencies
Delivers ResultsDelivers Results cannot be removed.

Success Model BehaviorsSuccess Model Behaviors cannot be removed.


Qualifications

Experience:
10+ years software or web-based quality assurance experience including extensive experience with QA scripting tools.

Prior project management/leadership experience in a QA environment.

Strong experience using test management and automated testing tools.

Strong understanding of software development methodologies and practices.


Education:
Bachelor's Degree in Computer Science, Information Technology or business-related field


Other Skills/Qualifications:
Strong analysis and problem-solving skills.

Strong attention to detail and organizational skills.

Excellent oral and written communication skills.

* Ability to function both independently and as part of a team focused on specific deliverables and objectives.