Job Description

Responsibilities:

• Subscription Revenue Growth:

• Work towards overall subscription revenue growth by 20% YOY
• Work towards subscription revenue growth by each agents by 5% YOY

• Subscription Agents:

• Expand Subscription agents portfolio by acquiring new agents
• Renew contracts with the existing Subscription agents
• Conduct regular calls/online meetings with agents

• Subscription Customers:

• Expand subscription customers portfolio by outreaching and subsequently on-boarding new institutes/hospitals/research centres/govt entities
• Renew subscription orders of the existing institutional subscribers
• Conduct regular calls/online meetings with both potential and existing customers

• Email Communication and MIS:

• Acknowledge all emails/communications from customers and agents within 24 working hours
• Coordinate with customers, agents, internal teams and vendors to address concerns raised by the clients and agents within stipulated timeline
• Coordinate with customers, agents, internal teams and vendors to fulfil the requirements shared by the clients and agents within the stipulated timeline
• Perform regular follow ups with the concerned stakeholders for any open matters
• Maintain tracker of all key Subscription related tasks and share weekly summary report with the Manager
• Assist Publishing team with any Market Research assignments or MIS work as and when is assigned

• Marketing, Promotion, Process Improvement and Innovation:

• Work closely with Marketing team to perform various marketing & promotional activities through various channels pertaining to Subscription
• Work towards process enhancement and implementing new process/innovation for better outcome