Please Note: This is a 100% remote full time opportunity and you can work from any location in India.
The opportunity:
We would like a customer-focused expert, with a flair for understanding and interpreting scientific information, to join the join the Publication Support Services (PSS) team at CACTUS. Our clients are predominantly researchers whose first language is not English.
The PSS team offers a full range of services to meet authors' publication needs, including conducting a literature review, selecting journals appropriate for their manuscripts, preparing their manuscripts for submission with technical content review and language edit, and assistance with the journal submission process.
Responsibilities:
Process management: Your role will primarily involve coordination of processes with internal and external stakeholders to meet client requirements and completing projects within prespecified timelines. This will include managing 'packs' for clients, making decisions on how to proceed with packs, and taking appropriate next steps.
Communication: This will be an integral part of your role. You will communicate directly with clients to understand their needs, obtain required information from them to make decisions about next steps, and ensure that their expectations and preferences are being met through our internal and external stakeholders.
Quality assurance: You will be required to perform quality assurance checks on the operational processes during pack management. In addition, you will perform root cause analysis on client complaints to identify and implement sustainable solutions.
Requirements:
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