Job Description

: Roles : We want an administrator that can configure and troubleshoot the Encompass software application. The Administrator is responsible for the implementation of system updates, configuration changes, creating reports and handling support issues. Administrators are responsible for working with business stakeholders to solicit needs, determine feasibility and implement configuration changes.
Responsibilities : Daily administration and support of the Encompass Software System including managing user setup, roles and security, customization of objects, fields, record types, and page layouts; Monitor interfaces to integrated systems ensuring that all systems are operating as designed; Participates in the software testing process, which includes test plans, contributing to test cases, appropriate testing environments and coordinating and executing smoke testing; Maintain current knowledge of Encompass features and functionality, providing recommendations for improvements; Implement configuration changes and customizations as required by the business; Oversee changes and provide clear and timely communication as necessary with releases; Serve as an escalation point for Encompass related support issues from Business Analyst team, which provide second level support; Identifies and resolves conflicting requirements; Responsible for changes to baseline requirements through effective application of change control processes, tools, and appropriate escalation; Documents complex system workflows and business processes; Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis. Propose new product features and updates; Determine, document and communicate the impact of proposed system enhancements and changes to current business processes; Ad hoc duties and projects as assigned.