Job Description

It's fun to work at a company where people truly believe in what they are doing!
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Division: Epiq Legal Solutions
Job Title: Associate Project Manager, Client Services
About the job:
The Associate Project Manager is responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project by working as assistant to US Project Managers. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.
Essential Job Responsibilities

• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Consult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery services
• Manage Epiq’s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.
• Obtain, examine, and prepare client data for Intake.
• Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates
• Represent Epiq in relationships with clients and third parties involved in providing services to those clients
• Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions
• Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
• Create playbooks for all clients to standardize service delivery and drive repeat business

Preferred qualifications / requirements

• Minimum of 4-6 years’ experience in e-discovery industry with applicable Project Management skillset
• Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging
• Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
• Experience with dtSearch logic
• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project demands increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Strong customer service discipline with interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to provide good customer service and work well in a team-based environment
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends
• Flexibility to work both night shift timings and occasionally on weekends is required.

Location: Pune, India
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.