Job Description

Job PurposeTo manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program ManagerAbout the Strategic Content Solutions (SCS)The Strategic Content Solutions, part of RWSs Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWSs Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWSs proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.Job OverviewKey Responsibilities

• Delivery of projects to clients expectations achieving targeted levels of profitability
• Compilation of estimates and proposals for approval, including notes section
• Adhering to the LQI sales process
• Production of project schedules using Microsoft Project and updating and maintenance where required.
• Close financial monitoring and control of projects through budgets, invoicing and change orders
• Project planning and implementing best methodology and process.
• Effective verbal/written communications with clients, Network Offices and internal team members
• Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms
• Hosting and leading conference calls with clients and team members
• Risk assessment and strategic planning of activities to minimise potential issues
• Accurate filing and archiving of all project related materials
• Monitoring and mentoring of any assigned Project Co-ordinators/Associates
• Analysis of files using translation memory tools
• Identification of project/process improvement opportunities and escalating to Program Manager
• Holding regular project meetings, documenting these and distributing minutes/actions to the team.
• Maintenance and updating of invoicing tables and ensuring timely and final invoicing
• Development and preparation of process documents where required.

Skills & Experience

• Account growth
• Profitability of projects as identified by budgets
• Client satisfaction levels assessed by feedback
• Numbers and levels of quality issues
• Effectiveness in advancing technology solutions

Life at RWSAt RWS, were here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 xe2x80x98Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.Over the past 20 years weve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right Partner, Pioneer, Progress and wexc2xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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