Job Description

We are seeking a detail-oriented and proactive Associate Project Manager to support our Warranty Manager in handling warranty claims within our marine machinery projects. This role is critical in ensuring timely resolution of claims, maintaining accurate records, and facilitating effective communication across departments and with external stakeholders.

Job Summary:

We are seeking a detail-oriented and proactive

Associate Project Manager

to support our Warranty Manager in handling warranty claims within our marine machinery projects. This role is critical in ensuring timely resolution of claims, maintaining accurate records, and facilitating effective communication across departments and with external stakeholders.

Key Responsibilities:

Warranty Claims Processing:

Receive, review, and process warranty claims submitted by vessels. Ensure all documentation is complete and accurate.

Data Entry & Record Keeping:

Maintain a comprehensive database of warranty claims, tracking product details, vendors, and resolution status. Regularly update records to reflect claim progress.

Customer Communication:

Liaise with vendors and service centers regarding claim status. Provide clear, professional communication and assist with inquiries.

Warranty Analysis Support:

Collaborate with the Warranty Manager to analyze data, identify trends, and suggest improvements for product reliability.

Policy Compliance:

Ensure all claims comply with company warranty policies. Assist in reviewing and updating policy documentation.

Reporting:

Prepare detailed reports on claim metrics including resolution times, costs, and trends. Share regular updates with management.

Cross-Department Collaboration:

Work closely with internal teams to resolve warranty-related issues efficiently.

Qualifications:

Bachelor's degree in

Marine Engineering

or

Mechanical Engineering

(mandatory). Strong organizational skills and attention to detail. Excellent written and verbal communication abilities. Proficiency in

Microsoft Office Suite

, especially

Excel

and

Word

. Ability to work independently and collaboratively. Strong problem-solving skills and customer service orientation. Familiarity with warranty policies and procedures (preferred but not required).
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



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