Job Description

:
Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees
and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100
countries. Founded in 1999, the company delivers a comprehensive event marketing and management
platform for event professionals and offers software solutions to hotels, special event venues and
destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system
that encourages Cventers to think and act like individual entrepreneurs and empowers them to take
action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we
value the diverse perspectives that each individual brings. Whether working with a team of colleagues or
with clients, we ensure that we foster a culture that celebrates differences and builds on shared
connections.
In This Role, You Will:

• Demonstrate detailed product knowledge when assisting internal and external clients over the phone and email by answering their product questions and offering technical assistance
• Work on various projects and tasks assigned
• Coordinating with internal teams/stakeholders to ensure completion of tasks
• Complete ownership of assigned work, meet daily productivity & utilization targets and quality benchmarks
• Accurate and timely reporting of all self-productivity and project stats in the pre-described format
• Document all communication with the client in Cvents CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

• Bachelors degree with strong academic credentials.
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks & Projects preferably travel & hotel background.
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word is preferred
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team