Job Description

Job Overview
Entry-level professional individual contributor who works under close supervision.
Problems faced are routine.

Essential Functions

• Work with customers and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Build, document and maintain new and existing customer-centric business critical solutions
• Develop and implement solution validation plans
• Ensure quality control during implementation and execution of the validation plans
• Build training materials for the implemented solutions
• Train customers on the implemented solutions
• Participate in QA, UAT & production launch support related to various customer engagements
• Contribute towards building implementation and integrations best practices and the knowledge base
• Collaborate with the DrugDev product development team to help improve and expand core platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Working knowledge of support processes and working in production environment

Qualifications

• Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 1 years of relevant experience
• Experience working with external customers to gather technical requirements

Pref

• Working knowledge of software development processes and methodologies Req
• Knowledge of the clinical trial / pharmaceutical domain Pref
• Powerful work ethic with a focus on customer satisfaction Intermediate
• Strong customer facing and presentation skills Intermediate
• Process documentation skills Intermediate
• Validation documentation and execution skills

Intermediate

• Technical troubleshooting and documentation skills Intermediate

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at