Job Description

JOB DESCRIPTION The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. Associate Program Manager Role and responsibilities: Perform analysis and assessments, develop strategies, and deliver roadmaps to consult with clients on their current digital analytics challenges, capabilities and opportunities. Develop measurement strategies that tie organizational objectives to digital measurement solutionsand communicate the value of solutions to a senior client audience Analyse large and detailed data sets in order to do advanced analysis and provide actionable recommendations using digital analytics platforms (Adobe Analytics, Google Analytics Premium, etc.) across digital properties including mobile web and apps. Collaborate with web operation team to effectively implement the changes as per the recommendations and analysis results. Connect with clients for business requirements, walk through analysis outcome and come up with ideas for optimization of the digital properties. Provide support for pre-sales and BD opportunities by contributing in building collaterals and sales material. Technical and Functional Skills: Graduate in any stream + MBA (Preferred) with minimum 10+ years of experience in Digital analytics. Must have team handling experience. Specialization in Digital, Consulting or Analytics. Hands-on experience building hypothesis to drive business optimization. Comfortable with handling large datasets. Excellent presentation and communication skills. Ability to drive business inference from quantitative and qualitative datasets. Ability to collaborate with stakeholders across the globe. Strong creativity, innovation skills to help develop offerings to meet market needs. ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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