Job Description

Country/Region: IN
Requisition ID: 27630
Work Model:
Position Type:
Salary Range:
Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:

Associate Program Director

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Description:

Area(s) of responsibility

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Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control. Ability to handle Major escalation, drive Go-to-Green Plan and take charge till we stablise Contribute to establish and maintain organizational delivery excellence strategy Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe) Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards Collaborate with all ICTS stakeholders to ensure compliance with Delivery Excellence goals and objectives. Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery Experience in defining metrics and measurement based on latest industry trends and best practices. Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform Focus on bringing innovation to improve quality and delivery assurance processes. Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills. Strong analytical & decision-making capabilities along with very strong people skills. This would be a supervisory role with both direct & indirect set of reports. Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment



Skills and attributes for success

Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility * Innovative mindset and ability to relevant models suiting to the context