Job Description

About Us

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare - starting with

benefits verification

,

prior authorization

, and

referral intake

in specialty pharmacy.

We help care teams reduce administrative burden so patients can start treatment faster. Our automation platform combines deep healthcare knowledge with

LLM-based agents

and

robust operational infrastructure

. You'll join a specialized team focused on scaling healthcare automation through intelligent voice and data systems.

As a

Product Manager

, you'll own end-to-end delivery for AI agents automating healthcare workflows - from product strategy to client deployment. You'll translate real-world operational challenges into structured, scalable AI systems, working across

LLM prompt design

,

schema architecture

, and

production rollout

.

You'll collaborate directly with founders, engineering, design, and product marketing to lead strategy, roadmap, and execution for key healthcare product lines.

What You'll Do

Define and execute the

product roadmap

for healthcare AI agents. Understand customer pain points, uncover product gaps, and generate ideas that grow adoption and ROI. Translate strategy into

detailed product requirements

, prototypes, and sprint priorities. Partner with engineering to deliver fast and reliably with high product quality. Lead

pilot rollouts

, track SLAs, and build data-driven feedback loops. Drive

product launches

with marketing and customer teams. Develop

pricing and positioning strategies

with leadership. Serve as the

product evangelist

, building awareness internally and externally. Define and track product health metrics -- engagement, accuracy, latency, and conversion.

Core Responsibilities

Product Ownership:

Lead roadmap and execution of AI agent workflows (BV, PA, Intake).

Agent Design:

Define agent logic, prompt flow, and escalation behavior for human-like, compliant interactions.

Technical Execution:

Collaborate with engineering on schema updates, APIs, and automation tests. Own agent evals and QA.

Deployment:

Operationalize workflows for clients. Oversee pilots, SLAs, and scaling success.

Analytics:

Define and monitor key performance metrics. Use insights to drive iteration.

Compliance:

Enforce HIPAA standards and data security across the stack.

Communication:

Maintain crisp specs, release notes, and internal updates.

Who You Are

Systems Thinker:

You design workflows like state machines -- precise and repeatable.

Technical PM:

You can read JSON payloads, debug logic, and talk API fluently.

Operator Mindset:

You measure success in SLAs, accuracy, and completion rates.

First-Principles Builder:

You design solutions from scratch, not templates.

Velocity Obsessed:

You ship weekly and iterate based on metrics, not opinions.

Requirements

Experience:

2 to 4 years in product, delivery, or operations roles such as Program Manager, SME, or Team Lead -- ideally in healthcare or AI SaaS.

Delivery Leadership:

Proven ability in SLA governance, stakeholder management, and escalation handling.

People Management:

Experience handling schedules, rosters, training, and performance management.

Analytical Skills:

Proficiency in Excel/Sheets; bonus if comfortable with SQL or BI tools. Strong data hygiene.

Communication:

Excellent spoken and written English with crisp documentation.

Compliance Orientation:

Comfortable working in environments handling sensitive data/PII.

Nice-to-Haves

Background in

U.S. healthcare

,

RCM

, or

benefits verification

. Familiarity with

AI agent frameworks

,

EHR integrations

, or

workflow orchestration

. Exposure to

Langfuse

,

Twilio

,

LiveKit

, or

voice AI systems

.

Additional Information

At

100ms

, we value in-person collaboration for faster iteration and stronger product culture. Team members are expected to work

from the office at least three days a week -- Tuesday, Wednesday, and Friday.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.