Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.
Our DNA
High Agency action over instruction
High Ethics trust is the foundation
Positive Attitude solutions over excuses
Impact-Driven if it doesn't move the needle, it doesn't matter
About the APM Role
You will work across the full product lifecycle and help us build a strong product knowledge layer around what we ship. As part of a small, fast-moving team, you'll get to collaborate with founders, product, sales, marketing and customer success teams.
Responsibilities
Go to customer calls, analyse product usage data, and work with Support/Success to uncover pain points and opportunities.
Write concise PRDs and create wireframes that explain the problem, desired outcome, scope, and success metrics.
Track product performance/usage through dashboards and propose iterations/improvements based on real usage
Support product launches with clear internal documentation and release notes.
Partner with Customer Success, Sales, and Marketing to ensure they understand what we're shipping and why it matters.
Support product solutioning for key merchants. Map their subscription needs to our current capabilities. Propose setups and workflows that maximize LTV and minimize churn.
Ideal Profile
1-3 years of experience in a product, product-adjacent, or analytical role(e.g., product analyst, biz ops, consulting, UX, engineering, or growth).
Strong structured thinking and problem-solving skills
Comfortable working with data on Excel and SQL
Excellent written and verbal communicationespecially in turning complex workflows into simple explanations and docs
High ownership mindset, diligent, and growth-driven
SaaS experience preferred but not required
Perks
Annual Leaves
Free lunch and snacks
Annual company retreat
* Insurance
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