Job Description

JOB DESCRIPTION The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: Creating and maintaining pages on client portal as per predefined business rules/guidelines Perform audits on the client site to identify the issues and then report and fix them. Basic image editing including image resize and banner localization Create website layout/user interface by using standard HTML/CSS practices Gather and refine specifications and requirements based on technical needs Create and maintain software documentation Stay plugged into emerging technologies/industry trends and apply them into activities Maintaining and expanding/enhancing the website once built Technical and Functional Skills: Bachelor\'s Degree with 3 to 5 years of experience in HTML, CSS, Javascript, Responsive Development, Jquery, Bootstrap Ability to write well designed, testable, efficient code by using best software development practices Create website layout/user interface by using standard HTML/CSS/Javascript practices Knowledge of front-end technologies including HTML/CSS/Javascript Knowledge of code versioning tools including Git, Mercurial, and SVN Ability to convert comprehensive layout and wireframes into working HTML pages Good understanding of other code documentation like Git, Jenkins, Subversion. Experience working with debugging tools such as Chrome Inspector and Firebug ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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