Job Description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale -- across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

Total experience:11+years. Strong working experience in managing ServiceNow or equivalent enterprise platforms. Proven experience in implementing and managing ITSM and other ServiceNow modules. Strong knowledge of Application Support. Strong knowledge of ServiceNow modules, workflows, and platform integrations. Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus. Working knowledge of ITIL framework (certification preferred). Familiarity with Agile tools like JIRA, Confluence, and Figma. Excellent communication, leadership, and stakeholder engagement skills. Ability to handle multiple priorities in a fast-paced environment. Strong communication and leadership skills with a proactive attitude

RESPONSIBILITIES:

Ensuring client satisfaction above all else Showcasing a consulting mindset by acting as a solution provider rather than an order taker Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case. Planning, organizing, and monitoring the project to deliver high quality business solutions. Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle. Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance Ensuring project quality of work meets defined governance, process standards and best practices. Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure Assisting the account management team in responding to new project requests Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.

Qualifications

Bachelor's or master's degree in computer science, Information Technology, or a related field.