Job Description

Associate Patient Services - Telephones

Communicating and coordinating with patients on telephones for their appointments, feedback and billing.

Managing calls and customer queries.

Identify and assess customers' needs to achieve 10/10 satisfaction rate. Build sustainable relationship and trust with customers Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions. Follow communication procedures, SOPs guidelines and policies.
Take the extra mile to engage customers. Ability to multi-task, prioritize, and manage time effectively.
Sending daily/weekly/monthly reports as specified by department head.

To have excellent communication both in English & Telegu. The operator on phone should be extremely courteous towards people calling from in and outside to the Centre To have hands on knowledge on Computer skills - Basic Office systems - Excel/Word Maintain register for the same. Make complains to the Maintenance department in case of any fault/damage/breakage and also inform to HOD. Make sure that telephone system work smoothly without interruption. Accuracy is very essential to connect to the correct numbers required. Appointments to be fixed as per requirement. Maintain cleanliness & upkeep of the department. Any other task assigned by the superiors from time to time.

Qualifications:

Graduate

Job Types: Full-time, Permanent

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person